Cancellation and Refund Policy
Effective Date: 20 November 2024
At Aunt Vilis Pizza, we aim to provide a seamless and satisfactory experience. However, we understand that situations may arise where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds are processed.
1. Order Cancellation
1.1 Cancellation by the Customer
- Before Preparation Begins:
- Orders can be canceled without any charges before we begin preparing your food.
- To cancel your order, please contact us immediately at +91 6352926240 or email support@gmail.com with your order details.
- After Preparation Begins:
- Once food preparation has started, cancellations will not be accepted.
1.2 Cancellation by Aunt Vilis Pizza
We reserve the right to cancel your order in the following circumstances:
- If we are unable to deliver to the address provided due to unforeseen circumstances.
- If the item(s) ordered are unavailable.
- In case of fraudulent or suspicious activity associated with your order.
In such cases, you will be notified, and a full refund will be issued to the original payment method.
2. Refund Policy
2.1 Refund Eligibility
Refunds will be issued under the following conditions:
- Orders canceled before preparation begins.
- Delivery of incorrect, damaged, or defective items.
- Non-receipt of the order due to errors on our part.
2.2 Refund Exclusions
Refunds will not be issued for:
- Orders canceled after food preparation begins.
- Situations where you fail to accept the delivery despite multiple attempts.
2.3 Refund Process
- Refunds will be processed to the original payment method used during the transaction.
- It may take 5-7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
2.4 Partial Refunds
In cases where only part of your order qualifies for a refund (e.g., incorrect or missing items), a partial refund will be issued for the affected items.
3. How to Request a Refund or Cancellation
To request a refund or cancel your order, please contact us immediately:
- Phone: +91 6352926240
- Email: support@gmail.com
Provide your order number, contact details, and the reason for cancellation or refund to help us process your request efficiently.
4. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
5. Contact Information
If you have any questions or concerns about this policy, feel free to contact us:
Aunt Vilis Pizza
Adalaj, Gandhinagar, Gujarat 382421
Phone: +91 6352926240
Email: support@gmail.com
Thank you for choosing Aunt Vilis Pizza. We value your trust and strive to ensure your satisfaction with our services.